Practice Team

Practice Managers: Teresa Cawsey and Ann Loxton

Appointed in 2022, the Practice Managers share the responsibility for the day to day running of the Surgery.

If you have a complaint, compliment or suggestion please contact one of them by telephoning the surgery on 01749 342314, or by writing, or by asking at reception desk.

Your views are always welcome and help us provide the best possible service to our patients.

The clinicians, practice and community staff at the surgery

We are a small, but very busy surgery taking around 1500 calls and scheduling about 750 appointments each week. In addition there are telephone consultations, home visits and care home visits as well as training and meetings which have to be attended from time to time. Our doctors and nurses are supported by other members of staff in the reception and office areas.

All our staff work to ensure the best possible outcome for our patients.

Support Teams

All our surgery staff will respect your privacy and are bound by the same rules of confidentiality as the doctors and nurses. Our support teams communicate with external organisations and other health teams including ambulance, hospitals, and the wider PCN. 

Patient Services Team

Our Patient Services Advisors process triage requests, book appointments and arrange regular health checks and tests for patients, process post/emails and look after the front desk and waiting room.

Whilst our reception team are not medically trained and do not make medical decisions, they are highly trained on how to deal with enquiries and will do their best to answer any queries that you may have.

The team are acting on their directions of the clinicians when you speak to them. Please help by being as concise as you can about your requirements. Sometimes they may have to ask you for further details in order to assess how best to help you. 

The reception team is managed by Emma Bannerman, our Lead Receptionist as from October 2024.

Surgery Administration

We also employ Medical Secretaries, Presciption Coordinators, staff who deal with records, results and scanning,  deal with registrations, provide support to the Practice Managers and process other general administration.

They liaise with other organisations such as Community Hospitals, Carer Support, the Complex Care Team, Health Connections and undertake a number of other important administrative tasks.